Privacy Policy

1. Introduction

Welcome to DRB Logistics (“we,” “our,” “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect information about our customers, partners, and website visitors.

By using our website or our logistics services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, address, phone number, and email address

  • Company name and contact details

  • Billing and payment information (when applicable)

  • Shipping addresses and consignment details

b. Shipment Information

  • Pickup and delivery locations

  • Package content details (cold, dry, or other cargo types)

  • Tracking numbers and transportation data

c. Technical Information

  • IP address, browser type, and device information

  • Cookies and usage data (see Section 7 below)

3. How We Use Your Information

We use the collected data to:

  • Provide, manage, and track logistics services

  • Communicate shipment updates and delivery confirmations

  • Process payments and issue invoices

  • Respond to inquiries and customer support requests

  • Comply with legal and regulatory requirements

  • Improve our website and optimize user experience

4. How We Share Information

We do not sell or rent personal information.
We may share information only in the following cases:

  • With service providers that help us operate (e.g., carriers, payment processors, IT providers)

  • With regulatory authorities, when required by law or to enforce our terms

  • During business transfers, such as a merger or acquisition

All third parties are required to handle your data securely and use it only for the purposes we authorize.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfill our contractual and legal obligations

  • Resolve disputes and enforce agreements

  • Maintain shipment and billing records for compliance

After the retention period, data will be securely deleted or anonymized.

6. Security

We implement reasonable physical, electronic, and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Analyze traffic and improve site performance

  • Remember user preferences

  • Track shipments and customer activity

You can manage or disable cookies through your browser settings, but some website functions may not work properly without them.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent to processing

  • Request data portability

  • File a complaint with your local data protection authority

To exercise these rights, contact us using the details below.

9. International Data Transfers

If we transfer personal information outside your country, we will ensure appropriate safeguards (such as contractual clauses or data protection frameworks) are in place.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Last Updated” date.