{"id":3901,"date":"2026-01-25T14:05:07","date_gmt":"2026-01-25T14:05:07","guid":{"rendered":"https:\/\/drbexp.com\/?page_id=3901"},"modified":"2026-01-25T14:11:34","modified_gmt":"2026-01-25T14:11:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/drbexp.com\/ar\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
<\/p>\n
How to link with Salla?<\/div>\n
\n
First, you must contact customer service to activate your account with Darb, then upon activation, follow the following steps:<\/h5>\n
    \n
  • From the side control panel, click on\u00a0Visit App Store<\/strong>.<\/li>\n
  • Select\u00a0Browse Salla App Store<\/strong>.<\/li>\n
  • Search for\u00a0Darb Logistics App<\/strong>\u00a0and click on\u00a0Install<\/strong>.<\/li>\n
  • Check the required permissions and click on\u00a0Grant Permission<\/strong>.<\/li>\n<\/ul>\n

    Now your store has been successfully linked with your Darb account. Make sure to activate the account to benefit from our services.<\/p>\n<\/div>\n

    \u00a0<\/p>\n

    How to connect with ZID<\/div>\n
    \n
    First, you must contact customer service to activate your account with Darb, then upon activation, follow the following steps:<\/h5>\n
      \n
    • From the store control panel, go to\u00a0Settings<\/strong>.<\/li>\n
    • Select\u00a0Shipping and Delivery Options<\/strong>.<\/li>\n
    • Search for\u00a0DRB Shipping Companies<\/strong>.<\/li>\n
    • Choose the shipping company you want to activate and click on the company name.<\/li>\n<\/ul>\n<\/div>\n

      \n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

      <\/p>\n
      Do you have refrigerated coverage?<\/div>\n
      \n
      Welcome. Yes, we offer refrigerated delivery services.<\/h5>\n<\/div>\n
      What areas does refrigerated delivery services cover?<\/div>\n
      \n
      \u2022 Eastern Region: Dammam, Khobar, Jubail, Dhahran, Qatif, Saihat, Unayzah, Safwa, Al-Ahsa, Hofuf, Mubarraz, Al-Uyun.<\/p>\n

      \u2022 Southern Region: Abha, Khamis Mushayt, Ahad Rafidah.<\/p>\n

      \u2022 Qassim Region: Buraidah, Unayzah.<\/p>\n

      \u2022 Riyadh.<\/h5>\n<\/div>\n

      How much are dry and refrigerated shipping rates?<\/div>\n
      \n
      Hello and welcome, thank you for your interest, prices depend on the number of monthly orders.<\/p>\n

      \u2022 Refrigerated delivery prices start from 18 riyals.
      \u2022 Dry delivery prices start from 16 riyals.<\/p>\n

      For other inquiries, customer service:\u00a00535496110<\/strong>\u00a0\/\u00a001152029<\/strong>.<\/h5>\n<\/div>\n

      Do you offer pickup service from customer’s premises?<\/div>\n
      \n
      Hello and welcome, thank you for your interest. Yes, shipments are received directly from your headquarters.<\/p>\n

      For other inquiries, customer service:\u00a00535496110<\/strong>\u00a0\/\u00a0011520299<\/strong>.<\/h5>\n<\/div>\n

      What is the minimum number of shipments to receive?<\/div>\n
      \n
      Welcome, thank you for your interest. The minimum order is 4.<\/h5>\n<\/div>\n
      Do you provide monthly or weekly shipment reports?<\/div>\n
      \n
      Yes, we provide weekly and monthly reports to help you keep track of your shipments.<\/h5>\n<\/div>\n
      Are cash on delivery amounts transferred regularly?<\/div>\n
      \n
      Yes, the amounts are transferred regularly every 7 business days with reports sent.<\/h5>\n<\/div>\n
      How often does the representative communicate with the customer?<\/div>\n
      \n
      The customer will be contacted 3 times within 3 days at different times to ensure receipt of the shipment.<\/h5>\n<\/div>\n

      \n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

      <\/p>\n
      When will my shipment arrive?<\/div>\n
      \n
      You can easily track your delivery date using the tracking link on our website. For other inquiries, customer service:\u00a00535496110<\/strong>\u00a0\/\u00a00115202997<\/strong>.<\/h5>\n<\/div>\n
      Where is my shipment now?<\/div>\n
      \n
      To know the current location of your shipment, use the tracking service available on the Darb website. For other inquiries, customer service:\u00a00535496110<\/strong>\u00a0\/\u00a00115202997<\/strong>.<\/h5>\n<\/div>\n
      I need to change the number or address, how do I do that?<\/div>\n
      \n
      You can contact the customer service team or inform the delivery representative directly. For other inquiries, customer service:\u00a00535496110<\/strong>\u00a0\/\u00a00115202997<\/strong>.<\/h5>\n<\/div>\n
      How do I track the status of my shipment?<\/div>\n
      \n
      Use the tracking link for your shipment available in the order details. For other inquiries, customer service:\u00a00535496110<\/strong>\u00a0\/\u00a00115202997<\/strong>.<\/h5>\n<\/div>\n
      I received the wrong product, what do I do?<\/div>\n
      \n
      Hello, we only provide delivery service. Please contact the store you ordered from to resolve the error.<\/h5>\n<\/div>\n
      How do I edit the shipping address?<\/div>\n
      \n
      Contact customer service directly or inform the delivery representative if the shipment is under delivery. For other inquiries, customer service:\u00a00535496110<\/strong>\u00a0\/\u00a0011520299<\/strong>.<\/h5>\n<\/div>\n

      \n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

      <\/p>\n
      \n

      I Want to Become a Driver with You, How Do I Apply?<\/h2>\n

      Hello, thank you for your interest. You can:
      \u2022 Send your CV via email to:\u00a0info@drbexp.com<\/strong>
      \u2022 Or register as a driver through our website.<\/h5>\n<\/div>\n

      \n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3901","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/pages\/3901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/comments?post=3901"}],"version-history":[{"count":3,"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/pages\/3901\/revisions"}],"predecessor-version":[{"id":3904,"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/pages\/3901\/revisions\/3904"}],"wp:attachment":[{"href":"https:\/\/drbexp.com\/ar\/wp-json\/wp\/v2\/media?parent=3901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}